Delivery

Most spa cover orders will need to be made. This process takes approx. 2-3 weeks from your order confirmation and payment. The more information you can supply regarding your spa the more accurate your spa cover will be. If you already have one of our spa covers on your spa reordering is easy, just undo the zip and you will find a 4-digit number written in black along the foam edge. If you know the spa manufacture and model this can also help identify the spa cover measurement needed. You will be notified by email when you order is being shipped to you. Your email will include your invoice and tracking number.

Business days: Monday-Friday. Business hours: 9am-5pm.
We are closed on public holidays.

Estimated delivery dates:

  • Metro areas: 1-3 business days.
  • Rural areas: 3-10 business days.

When ready, items leave our factory at the end of each business day (9 am to 5 pm). Deliveries and pick-ups are not available on weekends, public holidays or after business hours.

  • Our freight company is prompt and convenient for all our customers. Once your item has been dispatched, we then mark your transaction as completed as well as providing you with a tracking number and transport details. You are then able to track, via the transport company website. Please note that tracking numbers can take anywhere from 1-8 hours before becoming active.
  • If for any reason your item has been lost or damaged during transport, we will supply you with a replacement free of charge and will deliver your replacement ASAP.
  • Unless you allow an authority to leave during checkout, we will require a signature upon delivery. Please ensure the address you provide has someone available to receive your item. If no one is available to receive the item and an authority to leave has been agreed, then the item will be left at the front door, or a more suitable secure location on the premises or where you have stated for us to leave it. Australian Spa Covers Pty Ltd, takes no responsibility for items left in this manner. It is the buyer’s responsibility to ensure someone is available to take delivery.
  • If your item has not been delivered within the estimated time frame please contact us immediately, we will chase it up with the freight company ASAP for you.
  • It is the buyer’s responsibility to provide us with the correct and current delivery address in checkout prior to payment.
  • Items will only be dispatched once full payment and checkout has been cleared.