FAQs

What is the difference between each type of Spa Cover?

The only difference between each type of our spa covers is the foam core (inserts). The higher the load bearing capacity the more beads in the foam per cm therefore making the foam stronger. But keep in mind none of our spa covers are designed to be walked on.

Can I pick my Spa Cover order up from Australian Spa Covers?

Yes, at the time of order please select pick up, we will ring or email to advise when your order is ready for pick up.

How long will my order take to manufacture?

Your spa cover order will take approx. 15 working days from your order confirmation and payment to being ready for despatch or pick up. Delivery times will depend upon your location around Australia. Metro Sydney, Melbourne and Adelaide are generally 1 to 2 days. Metro Brisbane 2 to3 days and Metro Perth 4-5 days. Regional location will take longer.

How do I measure for a spa cover?

Always measure the spa (not any spa cover). Always measure from the outer edge of the fibreglass of the spa to the outer edge straight down the centre both ways. See our measure guide on how to measure and what measurements are required depending upon your spa shape. If you have an existing Australian Spa Covers spa cover. You may find our pattern number written on the foam inserts. Undo the zip and look for a 4–5-digit number written in black along the foam edge. This number is all we need to make your cover to the correct measurements. Please consider all our spa covers are manufactured to fold across the shortest measurement. This ensures the spa cover has maximum support. If you are discussing the fold requirement with us, we will generally say they are cut across. Where the spa cover is 1500 x 2400 the fold is indicated by the arrowed line. The cut is across the shortest distance and therefor the longest distance is cut in half. If you require the fold the other way this is an additional charge and will take longer to manufacture, called the opposite fold.

How do I measure the corner radius?

Please see our measurement guide on how to measure the corner radius of your spa, this is located on our website.

How long is the lip (skirt)?

If your spa is in a cabinet above ground our spa covers are designed with a 120mm skirt length as standard. You will only need to alter this if you have a spa built into a deck, paving etc. Additional charges are made for skirt (lip) length alterations from standard.

Will I receive lockable clips?

Yes, all our covers come standard with lockable clips, you will find the female clip attached to the male clip on the strap. Simply remove the female clip and attach to your cabinet using the instructions in our caring for your spa cover section.

How many lockable clips will my cover have?

Our covers come with a standard clip configuration. Most will have at least 4 one on each corner, some will have 6. Alterations to the clip amount is an additional charge. We are not able to position the straps and clips in exact locations.

Why is the spa cover tapered?

Each of our spa covers are tapered to be thicker in the centre and taper out at the spa edge this is to allow for the water to run off the spa cover and not pool on the top.

How do I clean my spa cover?

We recommend the use of a Vinyl Cleaner & Protectant. These are available on our website.

My Spa Cover has water pooling on the top. What should I do?

Water puddling on a Spa Cover is not a good thing. You must not ignore any water puddles; they will eventually cause major problems. If your cover zips are still OK then take out the foam inlay/s (after unzipping the cover, place your hand inside and free the cover's polypropylene underside from the plastic wrapped around the foam. Due to moisture inside the cover, the bottom of your cover will stick to the plastic. Once freed, the foam inlays can be edged out of the cover. Don't force it, be patient). Once the inlays are removed, flip them over and re-fit into cover. The concave top will now be convex and surface water should run off the cover easily. Gravity will eventually see your cover return to its original taper. If this procedure does not entirely fix the problem, then you should contact us.

Why does my Spa Cover have a hole in the middle of both under-sides?

People often ring up and complain that their cover has holes in it. These holes are designed to allow condensation to drain from inside the cover. Please contact us if there aren’t holes condensation holes on your cover.